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SB 99 Ends Public Service Commission Power Over Consumer Complaints In Many Kentucky Cities Posted: March 13, 2014
SB 99 Ends Public Service Commission Power Over Consumer Complaints In Many Cities
At the end of the March 13 House Economic Development Committee meeting, Representative Webber asked AT&T's representative whether the Public Service Commission would lose jurisdiction over consumer complaints. The response was not accurate.
Representative Webber asked "I wanted to follow up on the..cause I heard this yesterday that the PSC is going to be removed from any consumer complaints. Can you address that for us?"
The response from Brad McLean of AT&T was "This bill doesn't do away with any of the PSC's jurisdiction over consumer complaints."
The reality is that in the House Committee Substitute on page 2, lines 6 through 8, strips the PSC of all regulatory power over AT&T, Windstream and Cincinnati Bell in their urban phone exchanges. That subsection provides that:
"(a) The commission shall not impose any requirements or otherwise regulate the terms, conditions, rates, or availability of any retail service of the modifying utility[.]"
The bill elsewhere states that the commission may assist in resolving consumer complaints over mobile services and broadband, but there is not even that weak language for consumer complaints regarding landline service in urban exchanges.
Make no mistake – Any power of the PSC to order resolution, or even to assist in resolving consumer complaints over landline services for the cities in the AT&T, Windstream, and Cincinnati Bell service areas, is gone if SB 99 is approved.